After placing an order containing a live animal, you will receive a scheduling email containing our JotForm scheduling link to schedule your new pet's delivery date.

With this scheduling link, you will be able to schedule your order's delivery up to 30 days in advance. You will be able to choose a date of delivery for Tuesday-Saturday (Saturday arrival depends on the carrier's service availability) with the estimated time of arrival generally being 12pm, or 4:30pm for more rural areas. Overnight lows must be above 40°F to ship directly to you (or above 30°F for FedEx Ship Center pickups) as well as below 90°F by estimated time of arrival.

If you require further assistance, or prefer to talk to one of our Customer Service agents, please feel free to reach out to our [email protected] email or our phone line 1-800-691-8178.